ReScore Reviews™ (1)
93% Would Recommend
Latest Review 10 months ago
Review for Crest Cadillac Collision Center
Larry R. on 06/25/2015
Larry said the staff failed to communicate with him regarding when his vehicle would be ready. The repairs was supposed to take 2 to 3 days to complete, but they actually took a full week and he was not contacted about the delay. They did not order the correct parts and had to keep the vehicle overnight to make sure the paint was dry. They planned his repairs poorly. He was not kept adequately informed for the reasons stated. He is unsure of his satisfaction with the way he was treated. He was not satisfied with the communication because of the reasons stated. He would not recommend this business based on this experience.
Service Date: 06/24/2015
Review Created: 06/25/2015
This review was collected via phone interview by Customer Research Inc.