ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Timothy J. on 08/26/2015
Timothy said his insurance company recommended a handful of companies for repair. He chose the business but was not satisfied with them. They took over 30 days with his vehicle and there was a lack of communication. The customer service was terrible. The day he went to pick up his vehicle, he called when he was an hour away. He got to the facility and waited an additional 30 minutes just to speak with someone. He went to Chris' office, who was on the phone and was waived off. USAA called for the sixth time inquiring about a balance on his rental vehicle, which he has no intention of paying. He said he feels he did most of the leg work for the entire process. Michelle, at the front desk, is the only one who did not drop the ball. He welcomes any calls from the management. He has sold the vehicle because he did not trust the repairs that were made.
Service Date: 08/17/2015
Review Created: 08/26/2015
This review was collected via phone interview by Customer Research Inc.