ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Martin V. on 12/30/2015
Martin said he thinks his vehicle's completion date was promised from this business on a Friday, but he did not get it back until the following Tuesday. His expectation of getting his vehicle back was not met. However, the employees did a very fine job on the service they provided. They did not provide a reason for the delay of his vehicle. He had received a call that his vehicle would be done on Friday, but he had to follow up with them. He showed up on Friday thinking it was done but it was not. He did not really get a call until it was done. They had called him on Wednesday to say his vehicle would be done on Friday, but again, it was not done. He did not really get a call back from them until the day it was done. The bottom line was that they did a fine job working on the vehicle. He was not entirely satisfied with their communication, and they could have been a little bit better at communicating. They had his email but he does not recall getting an email back from them. They also have an online system, and he tried it but that did not work. He would recommend them and they do good work, but he would suggest that one makes sure the employees communicate with them. His BMW dealer said this facility is where they send all of their vehicles for bodywork.
Service Date: 12/22/2015
Review Created: 12/30/2015
This review was collected via phone interview by Customer Research Inc.