ReScore Reviews™ (1)
93% Would Recommend
Latest Review 8 months ago
Review for Crest Cadillac Collision Center
Jarrell R. on 03/03/2016
Jarrell said the employee who worked on his vehicle did not notify or provide him with updates during the repair process which he requested when he dropped it off. He made multiple attempts by phone to get feedback and eventually had to speak with a manager to get some answers. After his discussion with the manager, the level of customer service increased and the work performed was perfect. They originally estimated repairs to take three days but readjusted the estimate to two weeks after looking the vehicle over completely.
Service Date: 02/25/2016
Review Created: 03/03/2016
This review was collected via phone interview by Customer Research Inc.