ReScore Reviews™ (1)
93% Would Recommend
Latest Review 9 months ago
Review for Crest Cadillac Collision Center
Stuart G. on 11/06/2012
Stuart said the repairs were supposed to take two weeks, but the work took three weeks because of a parts delay. He said he called many times but they did not return his phone calls until at least four hours later. He left a message for Randy W on September 26th at 11:07 am and he called again that day at 2:26 pm and left a message for Carl P. He said Carl called him back and suggested that he should email Randy instead of call him because he doesn't check his voice mail. He said on October 1st at 10:20 am he called Randy again and he did not receive a call back until over 4 hours later. He spoke with Stephanie, who told him that his vehicle should be ready the next day or the day after. He asked her to call him back when she knew for sure and she told him that he was responsible for calling this business if he wanted information. When his vehicle was returned his wife noticed that the cargo net was missing. His wife called this business and Stephanie told her that she would check on the cargo net and then she would call back, but she didn't. He left a message with the customer service manager, Robin B. last Friday. When she called him back on Monday she told him that her son was having surgery last Friday and she did not get the message at that time. She told him she had checked with Stephanie about the cargo net and she was told it just came in today. He should have been told that they had lost the cargo net and that they were ordering another one, instead they just left him hanging. He was told that they ordered some clips that came in late and was also told that the parts manager was at fault for the delay because Randy had not been able to contact him to order the parts right away. The parts department is in the same building, so he doesn't understand why Randy couldn't just walk in and order the clips. He said Randy should have never thrown the parts manager under the bus and he should have taken responsibility for the issue. He would not recommend due to this experience.
Service Date: 10/24/2012
Review Created: 11/06/2012
This review was collected via phone interview by Customer Research Inc.