ReScore Reviews™ (1)
93% Would Recommend
Latest Review 3 months ago
Madison, AL 35758
105.5 miles away
Review for Crest Cadillac Collision Center
Tessy S. on 04/01/2011
Tessy said her vehicle was due in 6 days, but ready in 3 weeks. She waited for several days without receiving updates. On the day her vehicle was due to be ready, she called and learned it would take at least another week, due to a supplement. She had to call for updates to stay on top of the repairs. She brought her vehicle back today, because the passenger front door wouldn't open from the outside, and the hazard lights would come on. The staff was fairly thorough, very nice, and very helpful when she would call them. She would be hesitant to recommend them. If they would tweak the communication, she would highly recommend them.
Service Date: 03/21/2011
Review Created: 04/01/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 04/22/2011
Tessy, Thank you for allowing us to repair your vehicle. I am very sorry for the poor communication, we are working hard to resolve that issue. If there is anything that we can do for you please let us know.