ReScore Reviews™ (1)
93% Would Recommend
Latest Review 6 months ago
Louisville, KY 40207
156.4 miles away
08/21/2015 - "Never again!"
"I took 2 cars back to back for minor body damage. Both cars took longer than estimated and had things..."
Review for Crest Cadillac Collision Center
Teresa S. on 02/02/2012
Spoke with Eugene. He said the repair was fine but the time frame of the repair went over so he gave the overall experience with Crest Cadillac Body Shop a 3 rating. Also, he failed to state how late the repair process was but communicated the delay of parts caused the delay of the vehicle. He mentioned the business didn't call him during the repair process. The business could have made a better effort to keep him informed so he isn't completely satisfied with the communication.
Service Date: 12/31/2011
Review Created: 02/02/2012
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 02/15/2012
Eugene we certainly do apologize for the delays with your repair and the lack of communication. I am glad that you are happy with the repairs and if we can improve our service based on your survey, then that is what it is all about. Thanks!