ReScore Reviews™ (1)
93% Would Recommend
Latest Review 11 months ago
Madison, AL 35758
105.5 miles away
Review for Crest Cadillac Collision Center
Leslie W. on 06/13/2011
Leslie said there was never a date promised for her vehicle to be ready but it took 29 days which is a very long time. They did find more damage to the vehicle once they got inside. She was not kept adequately informed during the repair process. She called them for updates on the status of her vehicle. The only time Chris called her was when the vehicle was ready. She was not satisfied with the communication. They did not provide her with clear explanations as to what they would be doing with her vehicle. She would not recommend them for the reasons previously stated. Stephanie in the office was very nice.
Service Date: 05/31/2011
Review Created: 06/13/2011
This review was collected via phone interview by Customer Research Inc.
Carl T. at Crest Cadillac Collision Center responded on 06/16/2011
Leslie I am sorry that your repairs took so long and that the communication was inadequate. Sometimes when additional damage is found the repair process is impacted in a negative way. I am not sure who Chris is as Stephanie was your estimator at Crest Cadillac, I am glad that she was nice. Please accept our apology and know that if you ever need our services we will be here for you!