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Recent Reviews

Hannah N.

Hinckley, OH

07/23/2022

Category: Service

5 months of BS

I drive a 2017 Hyundai Veloster Turbo it was brought in March 10 today is July 23. After many times of reaching out contacting the dealership itself and Hyundai corporate being told multiple times that I would receive a call back within 24 to 48 hours and not hearing from them for weeks at a time. Eight weeks ago I was told it would be six weeks. Nobody had a straight answer for me and nobody knew exactly what’s going on with my car. I went in there yesterday to try and speak to the service manager he was not in town. So I went back today because once again he did not call me back and I had asked him what the hell was taking so long and he basically said he didn’t know and I said OK well I was told by corporate weeks ago that y’all have received everything of my parts that you need so why is my car not finished. He said OK we’ll see what we can do and he was the first offer me a loaner vehicle. I had asked for a loaner before and they had denied me and they were requesting that I pay out-of-pocket and that they would reimburse me, mind you it’s been 5 months I don’t know who can afford a rental car for 5 months let alone a full-time student and part-time worker but they were never here to hear that out. So finally after he offered me the rental he walked away to go talk to one of the salesman or whatever and he came back in and he said good news you won’t need a rental your car is finished. So how come two minutes ago you were just telling me that you have not received all the parts for my car and now you’re telling me that it’s finished? I get it’s not one person‘s problem but an entirety problem of the company and I appreciate the service manager offering me a rental but when you don’t know exactly what’s going on with your shop and with the cars that you have people can question it. . And also how come he did not have a receipt stating that all my parts had been shipped in? And I know this is hearsay but I have two close friends that I have stated that they’ve seen my car driving around my town when I in fact have not had it, which makes sense seeing as how it’s been finished for God knows how long and it’s just been sitting on the lot since nobody kept record of it being finish. Again I will get the service manager credit because he did end up paying for my diagnostic but that kind of comes with the territory if you’re going to have me out of a car for six months for your own mistake I would expect you to pay for it so I appreciate him for that for sure but overall I was not impressed I was not satisfied I have friends all over in the mechanic industry and every single one of them says it’s absolutely absurd that a car would sit for five months. I don’t want to blame the guys in the front line bc I know it typically starts up higher and trickles the bs down through the business, however, they should probably pay closer attention to these things. This was the dumbest thing I’ve ever been put through with a dealership and I know for a fact I will not be back here.

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