business image

Cutshaw Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,663 Reviews)
79

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
4.5
ReScore Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(804) 355-6666

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3101 W. Broad Street Richmond, VA 23230
Cutshaw Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,663 Reviews)

KJ
gravatar
Kim J.
Richmond, VA
Honda Accord
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2015
verified customerVerified Customer
I was not satisfied with my service on my car
I HAD MY CAR THERE BACK IN NOVEMBER 2014 AND ON MAY 5, I WAS BACK FOR THE SAME THING, WHICH THEY TELL ME I DIDNT HAVE A WARRANTY. I WAS ALSO TOLD THAT MY BRAKES WERE NOT CHANGED JUST THE ROTORS, WHO CHANGES ROTORS WITHOUT CHANGING BREAKS!! NOW THE CALIBER NEEDS CHANGING OUT ALONG WITH BRAKES & ROTORS 6 MONTHS LATER WHEN SUPPOSINGLY DID A BREAK INSPECTION?? I SPENT 225.00 AND NOW THEY WANT 525.00. I WILL NEVER GO BACK!!!!
Not Recommended
Roger B. from Cutshaw Automotive responded on 05/12/2015 05:31 AM

I am the owner and would first of all like to thank you for your feedback.  As I mentioned in our phone conversation, as a result of your State Inspection in Nov 2014, we replaced the rear rotors and installed the brake pads that you provided.  As is customary, we warranty our workmanship and the parts we provide.  We do not warranty customer supplied parts (in this case only the brake pads).  At the time of the Inspection, the calipers were functioning properly.  When you returned in May 2015, the driver rear caliper had stopped working causing your brake pads on the driver's side to wear down.  Your vehicle has over 180,000 miles. Eventually parts break down (ie. caliper) and need to be replaced. 

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