He finds the real problem and offers solutions based on need of repair and cost of repair. However, never compromising the safety of the vehicle or its driver.
Darren and his team are rare find, their honesty and integrity offers a peace of mind in a very complicated and suspicious industry.
Thank you so much for that kind e-mail response, I will make sure Darren sees that his hard and sometimes painful work does not go unappriciated.
thanks Cyrstal for the positive feedback. Always nice to hear we are doing a good job.
Thanks Diane, we do our best.
Jim, thanks for the nice review, we hope to be of more help in the future too.
Linda, thank you so much for the honest review.
I came in with 2 issues on my truck. At the end of the day , I get and pay the bill.
While driving home , I noticed that one of the issues was not fixed.
I came back to have it fixed , I get and pay the bill.
After analyzing the situation , 2 mistakes were made.
When I explained in detail what the issues were , to the girl in the office.
After reviewing the receipt , I noticed , that one of the details was missing .
It just so happens to be the main one!
(No mention of the noises coming from my STEERING systeme)
How else was the mechanic supposed to know other than test driving it?
Witch he did not do even dough that was one of the tasks I had asked to have done in order to pinpoint the problem.
That request clearly shows on the receipt.
Darren told me he did not test drive the vehicle , the first time around.
In my line of work , I do right by the customers!
If I make a mistake , It comes out of my pocket , not the customers!
I understand we are all human and making mistakes is part of being human.
What I don't understand is that I got billed for D and J's mistakes.
This accorance is unlike D and J's reputation but It did happen.
There is always room and time to correct those mistakes.
My telephone number is 760 213 6463
Right now , at this point I don't know if I would recommend D and J auto to my freinds unless there is an effort being made to correct those mistakes by way of telephone. So I will check the no button on this query , but it's only temporary (I hope). Same goes for the rating!.
Ed, we are sorry you felt cheated in some way. But in defense of Leah missing details, the very first sentence was, 1)"customer complaint of steering making clunking noise........... 2)customer complaint of vehicle making more and more noise as truck is moving in reverse.....
test drive first, inspect and advise........
Darren did not test drive, but Brandon did before any work was done. He heard obvious noise from brakes that had to be dealt with first to eliminate that noise, so any further noise could be heard. The steering linkage was also obviously worn out too. We also showed you the steering rack moving and told you bushings needed to be replaced and the parts would have to ordered. The noise was intermittant, as you came by at least 3 times, and couldn't duplicate the noise each time. So if you still have noise after everything was repaired, we appologize. We have tried calling you and you do not return our call.