Barbara said at first she was not told that this business was waiting for the insurance company to authorize the work before they got started. After she waited for a week or two she contacted them to check on the status of her vehicle, only to find out that they had not started because the insurance company had not authorized the work. She said she was befuddled because if they had called her to let her know she would have called the insurance company to ask what was going on, instead of just letting her vehicle sit on their lot. She said this delay added to her rental costs. The customer service was great and this business did an absolutely good job. She was never told how long the work would take, but there were some parts delays and the business kept her informed once they got started on the work. She said the personnel were very pleasant and the customer service was good. She would absolutely recommend this business to others. She was referred to this business by a friend who was told this business did good work and they were close to her. She would like to thank this business for the superior job they did.
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