Thank you for the follow up and response. It shows you take customer service seriously, which is greatly appreciated in this day and age.
Recommended
Original Review
08/29/2012
Slow and no communication
I came in for a quick oil change. Over 1 hour and 45 minutes later it was finally done. Last time I will come here, they just had me waiting and waiting and waiting. Not even a mention of I am so sorry for the delay or an update while I was waiting.
Not Recommended
Garrett G. from Deerfield Tire Co responded on 08/30/2012 12:17 PM
Thank you for speaking with me today.
We do aplogize for the delay in service.
As I Indicated the car came in at 4:41 and left at 5:56 or 1hour 15 minutes as indicated on your receipt. We generally allow about 45 minutes to complete oil change
We did have some major construction going on that may have contributed to slowing us down. At any rate I again apologize for the delay in service. I have issued you a refund today for your oil change as I mentioned do to the delay. I hope you will give us the opportunity to service your car again under normal circumstances.
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