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Deerfield Tire Co Review from LAUREN S. on 05/31/2012

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LAUREN S.
Glencoe, IL
Volkswagen Passat
Deerfield Tire Co
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2012
verified customerVerified Customer
amended review
all problems have been addressed and rectified. follow up by management was very good and they were very diigent.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2012
Quality control problems
had my daughter's headlight replaced; they put in the wrong size bulb, which I noticed when I was ahead of her on the expressway, and didn't rebolt the plastic cover from the undercarriage of the car so it was dragging on the ground. Had to bring the car back in for bulb replacement and rebolt the plastic undercarriage cover. Both of these should have been noticed by the mechanic and this was a complete waste of another several hours of our time.
Not Recommended
Garrett G. from Deerfield Tire Co responded on 06/06/2012 08:36 AM
Thank you for speaking with me today and thank you for your past business. We again apologize for your dissatisfaction with this service. I have issued a credit for the services and again apologize for any inconvenience.
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