ReScore Reviews™ (9)
Since then I have already gone back for an oil change and they did a remarkable job. Explained everything that they did and how the inspection went, as well as washed my windows - added bonus :)
We are sorry we were unable to complete your car in the time you would have liked. We allow in our schedule 1.5 to 2 hours to properly install 4 tires and set the vehicle alignment. Thats about what it normally takes and is industry standard. When we add in that we had to sand down the corrosion on your old Saab wheels it also adds more time needed to the time frame as well. Thats why we do not gaurantee and can only estimate our completion times.
After reading your comments here, We called you multiple times and left multiple messages with no return calls from you to discuss your tire light being on. It could be on for many reasons including the drastic tempurature swings,not accepting the programing,an air pressure loss. In addition we also as I said had to grind corrosion off of your wheels and added a bead sealant, that we did for you for free. Maybe it needs more. In addition we put Nitrogen in your tires for free. Nitrogen is not affected by the tempurature as much as regular air. So if if you just put air in the tire you have depreciated the benefits of having the nitrogen. We would suggest bringing it in and having the tire rechecked for a leak as well as refilled properly with Nitrogen. We are sorry for your inconveience and would be happy to help and would provide this recheck for you for free.
Thank you for speaking with us today to clarify all costs involved. We thank you for your business.
Thank you Carl for your patience, knowledge and professional competence! You have gain 2 new customers!
We are very sorry for any misunderstanding. We appreciate the opportunity but for the safety of our staff, the assurance of a quality job for our customers and to preserve our reputation. We cannot comfortably and confidently install customer supplied parts. Since not supplied by us, We don't know if they are the right part,we don't know the quality or condition of what's being installed so we sure cannot guarantee the outcome. We simply won't work that way. That is not the quality of work we have provided for 42 years. Again we are sorry but we choose to not want to be part of that type of inaccurate and incomplete repair that we are not comfortable with and cannot confidently warranty. All of parts that we use are only top quality and we carefully pick and choose only the best we can for our customers and our reputation.We carry the top off the line number 1 rated interstate batteries in stock everyday at very competitive prices with a warranty of 6 years. We would be happy to install one for you.