Deerfield Tire Co
Hours of Operation
|Mon||7:30 AM - 7:00 PM|
|Tue||7:30 AM - 7:00 PM|
|Wed||7:30 AM - 7:00 PM|
|Thu||7:30 AM - 7:00 PM|
|Fri||7:30 AM - 7:00 PM|
|Sat||7:30 AM - 5:00 PM|
|Sun||9:00 AM - 3:00 PM|
Deerfield, IL 60015-4904
Quick, efficient and targeted service
With no pressure to do anything that I didn't "need".
FIXED TURN SIGNAL ISSUE
Customer service rocks
Made up for a bad appointment
Original Review on 05/11/2014
oil change that took almost 2 hours
Thank you for speaking with me today. We are very sorry to have not met our service standards for you. I have issued a credit for your oil change and again am very sorry we did not deliver as expected. Sometimes things happen beyond our control and that day we had someone call in sick which backed us up. I again apologize and look forward to seeing you again.
Friendly, quick response, superior work
Fast help in an emergency
Convenient, Workmen were knowledgable and nice
They are nice pepole working there and fast!
Great Service - Good Prices
Good Customer Relations, not so good prices
Thank you for your business and sorry you were unable to respond to my attempts to contact you by phone. I am glad geof provided quick and prompt service and all repairs went well.
Unfortunately the special size tires that go on your smart car I do not carry or stock. It is a very special tire and size and fits nothing else made. I had to purchase them from a ditributer and then sell to you. I was about $10.00 per tire more expensive than internet. However you did not need to try and put 4 tires in your smart car after you picked them up at ups and bring somewhere for install. My installation prices are cheaper than most so you would have also lost some of your savings there as well. I also provide free tire rotations and balance, the internet does not. I provide free alignment inspections and reduced alignment prices for my tire buying customers,the internet does not. I am here local supporting our town and community,the internet does not, I am here with you paying taxes for your schools, streets and sidewalks,the internet does not. I am here local if you get a flat and provide other sevices for you,the internet cannot. I feel the modest profit i made on those tires along with all the extra services we provide for you is well worth the extra $40.00 dollars in overall cost to you the customer over buying them on the internet.
We ar glad everything in our repair was perfect. Our number one goal is to provide excellent auto repair at the most economical price we can. We feel doing so is provideing high value for our customers. we do this while we make a modest profit so we can stay in business. Our goal is not to be the cheapest around. The cheapest anything is just that, cheap. I checked all the prices you paid against the local car dealer and we are lower. I called 2 local repair facilities and we were slightly lower on one and same price as other. Not sure where you are comparing your prices at but anyone can always do it cheaper. You could have done it much cheaper buying the parts yourself and installing them in your garage for sure. However that comes with no warranty, along with cheap parts and most likely an inexperienced installer. Thats comparing an apple to an orange.
We shop our prices regularly and based on our feedback for the last 41 years we have been here, 97 percent of our customers feel we charge a very fair and competive price as do we.