Deerfield Tire Co
Hours of Operation
|Mon||7:30 AM - 7:00 PM|
|Tue||7:30 AM - 7:00 PM|
|Wed||7:30 AM - 7:00 PM|
|Thu||7:30 AM - 7:00 PM|
|Fri||7:30 AM - 7:00 PM|
|Sat||7:30 AM - 5:00 PM|
|Sun||9:00 AM - 3:00 PM|
Deerfield, IL 60015-4904
Convenient, Workmen were knowledgable and nice
They are nice pepole working there and fast!
Great Service - Good Prices
Good Customer Relations, not so good prices
Thank you for your business and sorry you were unable to respond to my attempts to contact you by phone. I am glad geof provided quick and prompt service and all repairs went well.
Unfortunately the special size tires that go on your smart car I do not carry or stock. It is a very special tire and size and fits nothing else made. I had to purchase them from a ditributer and then sell to you. I was about $10.00 per tire more expensive than internet. However you did not need to try and put 4 tires in your smart car after you picked them up at ups and bring somewhere for install. My installation prices are cheaper than most so you would have also lost some of your savings there as well. I also provide free tire rotations and balance, the internet does not. I provide free alignment inspections and reduced alignment prices for my tire buying customers,the internet does not. I am here local supporting our town and community,the internet does not, I am here with you paying taxes for your schools, streets and sidewalks,the internet does not. I am here local if you get a flat and provide other sevices for you,the internet cannot. I feel the modest profit i made on those tires along with all the extra services we provide for you is well worth the extra $40.00 dollars in overall cost to you the customer over buying them on the internet.
We ar glad everything in our repair was perfect. Our number one goal is to provide excellent auto repair at the most economical price we can. We feel doing so is provideing high value for our customers. we do this while we make a modest profit so we can stay in business. Our goal is not to be the cheapest around. The cheapest anything is just that, cheap. I checked all the prices you paid against the local car dealer and we are lower. I called 2 local repair facilities and we were slightly lower on one and same price as other. Not sure where you are comparing your prices at but anyone can always do it cheaper. You could have done it much cheaper buying the parts yourself and installing them in your garage for sure. However that comes with no warranty, along with cheap parts and most likely an inexperienced installer. Thats comparing an apple to an orange.
We shop our prices regularly and based on our feedback for the last 41 years we have been here, 97 percent of our customers feel we charge a very fair and competive price as do we.
Alignment service - 2011 Camaro
service consistent overt he last 20 years
Original Review on 04/07/2014
Kelly I am truly sorry we did not deliver on our promise as expected. As I indicated to you today I have issued you a credit for your service. In addition I met with my staff this morning to discuss what happened so our service is consistant as expected. Thank you for the opportunity today to meet you and to provide the service for you correctly. Your business and opinion is very important to us and we thank you for your business and feedback.
I needed to change my appt to an earlier date and James squeezed me in which was so helpful to my busy schedule.
New Tires - in-stock and thorough inspection
And, tires were professionally installed and 4-wheel alignment checked and reset after the damaging pothole in Indiana.