Verified CustomerThank you for your review.I am sorry you were not satisfied. I tried calling you multiple times and left messages and left my cell phone number for you in order to review our quote and discuss your experience and unfortunately recieved no response back from you.
We are very proud of our excellent prices and value and as you can see by the other customers reviews here they feel the same.
So I was shocked at your review, and I called 3 other repair facilities here in Deerfield on your 95 jeep wrangler and our quote we gave you is right in line with theirs. I am not sure how after picking up your car from us on sunday of the labor day weekend you were able to take your car on that sunday or labor day as you stated you did, to a place that was open and could get parts to repair your car. Being in business here for 40 years I know All the reputable parts stores in the Deerfield area and they were closed as of saturday afternoon for the holiday.
We only use new quality parts and we only have ASE certified mechanics doing our work. In addition we did not go in to business to be the cheapest repair facility in the world. Our goal is to provide the best quality service we can with the best quality parts we can at the best price we can while also providing you a warranty.
In our reccomendations to our customers we always lean to our customers safety first, the finale decision is always up to you. I would ask you to consider the following: In regards to your lugnuts price, You have hollow cheap tin capped lugnuts that over the winter rust and swell to the point you can't even get a lug wrench on the lugnut to take it off or properly tighten it. Instead of putting the same poor quality type lugnut back on your car we were suggesting a lugnut that would not cause these type of problems. Yes they are much more expensive initially. However what if you get a flat on the side of the road and cannot take the lugnut off? What if you go in for a tire rotation or other repair and the lugnut is swollen and frozen and requires additional labor costs and expense to remove it as we experienced with the ones you have? What if because the lugs are so swollen the tech cannot tighten them completely and the tire falls off while your daughter is driving? In our opinion your overall end costs would be far more than just initially putting a quality part on in the first place and eliminateing the possibility of this problem.
I again thank you for your time and review.
Garrett Garofolo
