business image

Dorman's Auto Center Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,535 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

About

Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value. Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value.

Categories
Auto Repair, Oil Change, Used Car Dealer
Contact
(401) 726-6699

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
434 Prospect St Pawtucket, RI 02860

Affiliations

ASE - Master Certification
NAPA
ASE
AAA - Approved Auto Repair
Dorman's Auto Center Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,535 Reviews)

KC
Kenny C.
Rumford, RI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2024
verified customerVerified Customer
1
Hidden inspection fee
Honestly up to today I had nothing bad to say took my truck for inspection, didn't pass an was charged $131.00 for looking over truck. I was never told there would be an inspection fee. So if the truck would have passed it would be a $15.00 inspection fee, seems like a little bait an switch, very disappointed.
Dorman's A. from Dorman's Auto Center Inc responded on 04/22/2024 08:51 AM

Although the commercial truck safety inspection sticker costs $15, it does not cover the labor involved in the inspection. For the vehicle to pass the safety standards set by the state of Rhode Island, an estimate for all necessary repairs was required. To locate all areas of failure, all tires had to be removed, and it took over an hour of labor to inspect every inch of the vehicle according to state guidelines. We make it a point to provide cost-effective and fair prices. Our customer safety is our #1 priority.

~ Dorman's Auto Center, Inc.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.