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Doug's Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,770 Reviews)
83

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
79
Total ReScores
4.7
ReScore Average
83
Net Promoter Score ®

Business Details

About

WE LOOK FORWARD TO SEEING YOU!
The Doug's Hyundai Service Department has moved! Service is now being performed at the same location as the sales department instead of at the Mazda Service Center.
WE LOOK FORWARD TO SEEING YOU!
The Doug's Hyundai Service Department has moved! Service is now being performed at the same location as the sales department instead of at the Mazda Service Center.

The Doug's Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Our factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(425) 582-7806

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
22130 Highway 99 Edmonds, WA 9802
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,770 Reviews)

MT
gravatar
MICHAEL T.
Lynnwood, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/16/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
It's an ok place
I just wish we did all problems fix in the dealership but they want us to make another appointment for oil change. I hate recall especially when you are paying much money for the car. I wish to have more explanation on the warranty that we really did not use at all. I might just be so perfectionist coz I always get an excellent feedback towards my customer. I deal with warranties at my current job too so I always spend extra time to let my customers know about their benefits.
Recommended
Lisa R., Service Director from Doug's Hyundai responded on 08/19/2013 01:55 PM

Hi Michael, I am sorry I have been unable to reach you regarding your warranty issues.  I am unclear what your question is but would like to help if I can.  Please feel free to call or email me directly (425-774-3551 or lreager@dougs.com).  When I looked into your appointment details, it looks like we offered to perform the oil change while you were there but your schedule was tight and you didn't have enough time to wait for the additional service.  I am sorry that you were inconvenienced.  We will be happy to schedule another waiter appointment for you. 

Lisa Reager, Service Manager 

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