Review for Dub Richardson Body Shop
Jose M. on 09/19/2012
Jose said he was not satisfied with the quality of the repair because it did not look professional. The vehicle was a week late because they found more damage that had to be approved by the insurance company. He was not kept informed and had to call in to check on his vehicle. He was not satisfied with the estimate they gave him. Jose was given a higher estimate than the insurance company because some of the damage were not related to hail damage, though his insurance company informed him that it was. He did not like their communication or the way he was treated because the personnel kept cutting him off when he tried to explain his issues with the estimate. He would not recommend the facility for the reasons stated.
Service Date: 08/14/2012
Review Created: 09/19/2012
This review was collected via phone interview by Customer Research Inc.