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Dublin Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,245 Reviews)
62

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
103
Total ReScores
4.7
ReScore Average
62
Net Promoter Score ®

Business Details

About

Dublin Hyundai is located in Dublin, CA, serving the Bay Area with a smile! We are equipped to handle all of your vehicle needs, from routine oil changes to major engine repair. Call us today to schedule a service appointment. Dublin Hyundai is located in Dublin, CA, serving the Bay Area with a smile! We are equipped to handle all of your vehicle needs, from routine oil changes to major engine repair. Call us today to schedule a service appointment.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(925) 241-7640
Closing in 30 minutes
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
6015 Scarlett Court Dublin, CA 94568
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,245 Reviews)

DM
gravatar
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service nightmare
When I first came by, I did not have an appointment and was turned away even though the website said drop ins were ok. This statement from the appointment website should be removed if not applicable. When I came back again the following week I dropped off my car at 1030am for only a oil change and tire rotation, the car was not returned to me until 140pm. It should not over three hours for a to perform an oil change and tire rotation with a appointment scheduled. If I had not prepaid for the service when the car was purchased last year, I would never go back to this dealership. The service people are rude, and we seem to be inconveniencing them by bring them our service. This is not the first time I have had a bad problems with the dealership and it will not be the last I imagine.
Not Recommended
LOUIS R., Service Manager from Dublin Hyundai responded on 05/20/2014 02:28 PM

I'm suprise to hear how your service experience was. Feel free to contact me directly at (925)241-7640 so we can discuss what had happened.

Louis Rodriguez
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.