Dutchess Auto Body & Service


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

410 Reviews

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Review for Dutchess Auto Body & Service
KELSEY L. on 05/24/2015
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"Poor service. "
I took my car in for an oil change and tire patch before a trip I was taking this holiday weekend. When I got there they insisted my tire had been fixed even though it looked deflated. Well, I took my trip and now I am stuck four hours away because I woke up to a flat tire. It was not repair, and all my other tires had been pumped up to a PSI that was way too high.
Vehicle: Volkswagen Beetle
Service Date: 05/21/2015
Review Created: 05/24/2015 04:51 PM
JOHN A. at Dutchess Auto Body & Service responded on 05/26/2015

KELSEY,I AM VERY SORRY FOR THE INCONVENIENCE THAT YOU HAD THIS WEEKEND,THIS IS NOT THE NORM HERE AT DUTCHESS WE PRIDE OURSELF ON DOING A GOOD JOB AN TREATING OUR CUSTOMERS LIKE WE WOULD LIKE TO BE TREATED. I CAN ASSURE YOU THAT WE DID PLUG THAT TIRE R/F THERE WAS A NAIL IN IT & CHECK YOUR PSI WITH A DIGITAL GUAGE.IF YOU WOULD GIVE US CHANCE TO MAKE IT UP TO YOU I WOULD BE HAPPY TO GIVE YOU THE NEXT OIL CHANGE AT NO CHARGE. ONCE AGAIN SORRY JOHN