The employees are truly customer focused. They provide thou rough explanation of your vehicles service needs and they meet their timeline for completion of service. They need to improve their customer lounge waiting area it is almost as being in a Third World country. They also need to be more focused on their complimentary car wash as my car always comes back dripping wet and with no tire shine unless I specifically request it.

Recommended

JOSEPH B., Service & Parts Director from Elgin Hyundai responded on 02/24/2014 06:05 AM

Thanks Rory for the review, Later this year we are going to be moving into a new facility with a great waiting area and a much larger building that will be more comfortable for everyone. All of our services come with only a basic wash in an attempt to respect our customers time and get your vehicle in and out quickly. Next visit you can request our Executive Wash if you have the time, that includes Wash, tire dressing, vacuum and windows but it will add about 15 minutes to your service.

Joe Ballin
Service Manager
Elgin Hyundai
847-888-8222
847-741-9275 Fax
jballin@blautogroup.com

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