ReScore Reviews™ (24)

ReScore
Overall Rating 4.4583342/5Overall Rating 4.4583342/5Overall Rating 4.4583342/5Overall Rating 4.4583342/5rating 4.4583342
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
84% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Ali N. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Professional"
Excellent customer service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:40 AM
MARK S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and prompt"
Didn't keep us waiting, as soon as we arrived for our appointment they took us right in, handled the paperwork then offered a shuttle to go anywhere we wanted. The shuttle driver was professional and courteous.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:22 AM
Kimberly L. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Execellant Service within a timely manner"
OIl change and recall was compoleted in a very timely manner and the staff was very accomodating. Thanks!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 10:15 AM
Barry M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department repair"
Fernando There was a problem after the repair was made I had to return the car to correct the problem. I was going on a trip the next day. Fernando, got me a rental car, he also stayed after hours to make sure everything was properly taked care of. He did a fine job Thank You
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:44 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/21/2017

Thank you for taking the time to give us a 5 star rating. Hope to see you on your next car care need.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service at a reasonable price"
Very happy with my first time at this dealer for service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 03:48 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/20/2017

Chuck
Thank you for the 5 star survey.  Hope to see you on your next service.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Lylene B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly customer service"
Loved ur experience!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:27 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/20/2017

LYLENE
Thank you for your comments and the 5 star survey. We are here for you when you need us for your car care needs.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Wayne V. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We trust their service"
It's the only place we take our car
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:47 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/20/2017

WAYNE
That is great to hear. We are here for all your car care needs
Thank you for your 5 star rating.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Efrain I. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall and non-recall repairs"
Very positive experience. Good intake process. I received a call that my car was ready within 30 minutes of the estimated time that I was told they would call me. The non-recall issue was corrected and the car drives just like I expected it. Good service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 10:07 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/20/2017

EFRAIN
Thank you for your comments. They are very helpful. We do appreciate you taking the time to complete the survey and rating us .

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Trammel B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best customer service "
I normally do not like coming to Escondido Hyundai but I was in need of an oil change and it was my only day off for the month. Tim and the new guy I believe his name was mark were the amazing and provided the best customer service and really went out of their way to help me in an extremely fast time. Their team work was outstanding and are the only reason I would return back to Escondido Hyundai service department! I ended up with an oil change, air filter and new wind shield wipers along with a discount and a nice cold bottle of water when I got back in my car! You guys rock! thank you!!
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:31 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/19/2017

BRIANA
I want to thank you so much or your words. We do strive to give a service that leaves our guess completely satisfy. We want to be your first thought when it comes to your car care.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Robert R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, Thorough & Courteous"
Performed warranty work in a timely manner and updated software. I am very happy with this dealership.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 10:38 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/19/2017

Thank you Robert for taking the time to let us know how we are doing. Thank you for taking the time to complete the survey.  We are here for all your car care needs.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Roxanne O. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
My only complaint is that it's a little on the expensive side for dealership service. But, I have to say that we've always been served with efficiency and friendliness.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:50 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/18/2017

Roxanne
Thank you for your feedback and taking the time to give us a five-star review. We greatly appreciate your kind words and we look forward to assisting you whenever you need us again

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great job! John was very helpful! Give him a raise!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 10:22 AM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/18/2017

Thank You for taking the time to fill out the survey. the 5 star rating is our goal. any feed back will help us serve you better. thank you again for your posiive feedback.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Verified Customer on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seventh Hyundai owner"
The owner is involved in sales and service, great customer service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 08:46 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/18/2017

Thank you so much for your kind words and the five star rating. We are here for all your car care needs.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Castle L. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer care and very attentive, knowledgeable service writer by the name of José. "
Great customer care and very attentive, knowledgeable service writer by the name of José.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 05:07 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/18/2017

Your 5 star rating is much appreciated. Thank you for taking the time to complete the survey.We are here for all your car care needs.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Jennifer S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I went in for the first maintenance checkup on my 2017 Santa Fe. The service writer got my vehicle in and out in what no time at all.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:52 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/18/2017

Thank you for taking the time to give us your feedback. It is great to know you were well taken care of and know we are here for all your car care needs.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Kevin F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jose was awesome "
Had a very good experience at hyundai. Keep up the good work!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 05:53 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/15/2017

Thank you Kevin. We appreciate your comments. Sorry I missed you.  

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
great service
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 01:29 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/15/2017

Thanks for the five-star review Esther! We'll see you again next time

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

EDWARD D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ed D."
Well trained employees and excellent service.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 09/15/2017 01:27 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/15/2017

Thank You for taking the time to fill out the survey. the 5 star rating is our goal. any feed back will help us serve you better. thank you again for your posiive feedback.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Kathy F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very satisfied "
They took care of my SUV right away. The service department was very efficient and friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:44 PM
88fe53a768b5a9ced76407060bb94b1e?s=28
Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/15/2017

Thank You Kathy for taking the time to fill out the survey. the 5 star rating is our goal. we are here for your care car needs

edback.

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

Howard F. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took care of problem car was brought in for plus recall..."
New to this area and happy with the service provided.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:12 PM
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Hector N., Asst. Service Manager at Escondido Hyundai responded on 09/15/2017

Howard we want to thank you for taking the time to fill out the survey. We appreciate your 5 star review.  We are here when you need us next.  

Hector Navarrete
Asst. Service Manager
Escondido Hyundai
760-533-4771

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