Review for European Collision Center
Donna B. on 02/06/2014
Donna said the repairs took 4 weeks, but the insurance company told her they thought it would take 4 to 7 days. There were probably issues with the weather and parts delays due to shipping from the East coast. She said she still needs to resolve the issue with her rental vehicle because she was only covered for 10 days and she had it for 28 days due to the repair delays. She said she doesn't want to be stuck with the bill for the rental. There is still an issue with the rearview mirror auto adjustment not being installed correctly, so she has to bring her vehicle back in. They did not specifically set a due date. Sometimes the facility would let her know about the status of the repairs, but she had to make a lot of calls herself and sometimes they didn't return her calls. The people at the facility were nice and she was impressed with them and the facility when she first went in.
Review Created: 02/06/2014
This review was collected via phone interview by Customer Research Inc.