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Fairfax Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,048 Reviews)
78

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
198
Total ReScores
4.4
ReScore Average
78
Net Promoter Score ®

Business Details

About

Fairfax Hyundai is located in Fairfax, VA and we serve the greater Washington D.C. area, including Alexandria and Arlington. Our Service Technicians are here to help keep your vehicle running like new for years to come! Call us today or visit our website for more info. Fairfax Hyundai is located in Fairfax, VA and we serve the greater Washington D.C. area, including Alexandria and Arlington. Our Service Technicians are here to help keep your vehicle running like new for years to come! Call us today or visit our website for more info.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(703) 352-0444
Closing in 26 minutes
Business Hours

Business Hours

Mon
7:00 AM - 9:00 PM
Tue
7:00 AM - 9:00 PM
Wed
7:00 AM - 9:00 PM
Thu
7:00 AM - 9:00 PM
Fri
7:00 AM - 9:00 PM
Sat
8:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Eastern Time (Us & Canada)
10925 Fairfax Boulevard Fairfax, VA 22030
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,048 Reviews)

CT
gravatar
CYNTHIA T.
Bristow, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
did not honor a Hyundai recall
Brought my sonata in for oil & filter and tire rotation. Also the sonata was in for a recall. The intake person refused to honor the recall and said it would cost me over $100 to check out the recall. A recall is hyundais problem not mine.
Not Recommended
Chris from Fairfax Hyundai responded on 01/21/2014 08:06 AM

Cynthia,

I do apologize that you had a bad experience when you came in. We have tried to reach out to you to get a better understanding of what happened, and we are taking this very seriously. Recall work is always covered by Hyundai, which is why we are so concerned by this. If you would please get in touch with either myself, or Kim Bush, we would be happy to work with you to make this right.

Christopher Messier
Customer Relations Manager
Fairfax Hyundai, inc.
703 352 0444 ext 1002

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