ReScore Reviews™ (23)

ReScore
Overall Rating 4.8260865/5Overall Rating 4.8260865/5Overall Rating 4.8260865/5Overall Rating 4.8260865/5rating 4.8260865
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Susan S. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"above & beyond"
Needed an oil change & the service manager said he would squeeze us in. not only did the change, but changed the part I thought we were going to have to come back in to change
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 05:34 PM
John K. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chef John"
The people you have working for you are all very nice and knowledgeable
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:48 PM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Chef John, Thank You for your positive feedback and greatly appreciated 5 star review. Have a Great Night!

Sincerely, 


TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Christopher V. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that work there. make it agood enviroment."
The professionalism
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:35 PM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Christopher, Thank You for your positive feedback and greatly appreciated 5 star review. Have a Great Night!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
JOSEPH K. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
Colin is great love coming to see him.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:51 AM
Julie K. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"John Lisek gives great service!!!"
I am very happy & bought my Santa Fe here & love the vehicle & sevice.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 11:42 AM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Julie, Thank You for your great review and positive comments. I'll pass on the kind words to John. We look forward to seeing you for your next visit. Have a Great Night!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Stephan O. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pay parts more money "
Service was great
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 11:33 AM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Stephan, Thank You for your positive feedback, the Parts guys thank you also for the recommendation. We look forward to seeing you for your next scheduled service.
Have a Great Night!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Joe F. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, nice people "
Yes
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 03:17 AM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
great service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:58 PM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Thank You for your Great review and recommendation. We look forward to seeing you for your next scheduled visit.
Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Family Hyundai"
Everyone is very friendly, but they charge too much for the services that they provide.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 02:17 PM
TJ S., Service Director at Family Hyundai responded on 09/19/2017

Thank You for your feedback. The part replaced on your vehicle was a brand new unit and not a rebuilt aftermarket unit. We have found the Genuine Hyundai part lasts longer and is more reliable however it does cost more. If I can be of any further assistance please don't hesitate to call. Have a Great Day!

Sincerely,
 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Paul U. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service"
Appreciated having a loan car during servicing
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 07:03 AM
TJ S., Service Director at Family Hyundai responded on 09/18/2017

Paul, Thank You for your positive review. Any additional feedback on how we can make your next visit a 5 star experience would be greatly appreciated. Have a Great Week!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"no comment"
no comment
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 06:24 AM
TJ S., Service Director at Family Hyundai responded on 09/18/2017

Thank You for the greatly appreciated 5 star review.
Have a Great Week!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Five stars"
Quick seevice
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 07:48 PM
TJ S., Service Director at Family Hyundai responded on 09/18/2017

Thank You for your 5 star rating and recommendation. We greatly appreciate your feedback and look forward to seeing you for your next scheduled service. Have a Great Week!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Vince G. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 04:28 PM
TJ S., Service Director at Family Hyundai responded on 09/18/2017

Vince, Thank You for your Great review and recommendation. We look forward to seeing you for your next scheduled service.
Have a Great Week!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Babatunde P. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Babatunde Palmer."
The management and Staff.. My shout out to salesman Mark Holder.. and Service Rep Colin Simons
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/17/2017 07:20 AM
TJ S., Service Director at Family Hyundai responded on 09/17/2017

Babatunde, Thank You for your positive feedback and 5 star review. I'll pass on the kind words to Mark and Colin. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
^
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/16/2017 07:26 AM
TJ S., Service Director at Family Hyundai responded on 09/17/2017

Thank You for the Great review and recommendation. Have a Wonderful Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
James D. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Mechanic and service techs"
Customer service
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 07:15 AM
TJ S., Service Director at Family Hyundai responded on 09/17/2017

James, Than You for your positive feedback. I'm glad Dehn was able to address your concern and have you in and out the same day.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service managers"
yes
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:35 AM
TJ S., Service Director at Family Hyundai responded on 09/17/2017

Thank You for your greatly appreciated 5 star review and recommendation. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Theodore K. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
Always have GREAT service at Family Hyundai.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/16/2017 06:32 AM
TJ S., Service Director at Family Hyundai responded on 09/17/2017

Theodore, Thank You for your positive response and 5 star review. We greatly appreciate your feedback and look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Deborah S. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was done timely"
Clean waiting room and friendly staff
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/16/2017 03:03 AM
TJ S., Service Director at Family Hyundai responded on 09/16/2017

Deborah, Thank You for your positive feedback and greatly appreciated 5 star review. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
James M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Yes, I've recommended them to my Family.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 09:01 PM
TJ S., Service Director at Family Hyundai responded on 09/16/2017

James, Thank You for your greatly appreciated recommendations and 5 star review. We look forward to seeing you f or your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
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