We have been faithful customers of Fastlane for years, but lately service has taken a MAJOR dive in quality. We just took one of our cars in for an oil change, only to have it given back to us with incorrect settings on the dashboard display and a huge stain on the passenger seat. In addition, we recently had to bring our other car back to have the repair the repairs they made that caused new noises and issues. All of this started because of us simply needing routine checkups. When you receive your car back from the mechanic you expect it to be BETTER than it was when you brought it in! Unfortunately, we will be taking our business elsewhere. :(
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer