Franks would like to express our concern with this customers experience as it is our goal to provide excellent service. The customer was quoted a price with a quality part and labor from a worldwide labor reference. This repair would have a three year nationwide warranty. The customer was cut short on the phone but only after she began using very abusive language with four letter words included. The vehicle had come in as a AAA vehicle using a different name and also our history on the vehicle was in a different name. This was confusing and appeared the customer was trying to get benefits of the AAA member without being one herself. It seems odd that this customer would leave the vehicle here for ten days and then show up with a hurry up attitude. She was told at 1:50 her vehicle would be ready by 3pm and it was. Franks apologizes for the service writer’s attitude as she was very hard to please but as you know the customer is always right.