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Furgerson's Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,139 Reviews)
89
Write a Review
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Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
6
Total ReScores™
4.3
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Furgerson's Garage is staffed by people who take great pride in their work. With nine service bays, workstations equipped with resource software and an up-to-date repair management system, our ASE-Certified Technicians and ASE-Certified Service Advisors can take care of your auto, SUV and light truck needs, from the wheels on up. We do Furgerson's Garage is staffed by people who take great pride in their work. With nine service bays, workstations equipped with resource software and an up-to-date repair management system, our ASE-Certified Technicians and ASE-Certified Service Advisors can take care of your auto, SUV and light truck needs, from the wheels on up. We do service and repairs on engines, transmissions, clutches, steering, filters, timing, electrical systems, heat and cooling systems and more, all in a timely, affordable manner. We honor most extended warranties, and Furgerson's own warranty on most repairs is 24 months/24,000 miles. Star Smog Station, Official Brake and Lamp Inspection Station, AAA Approved Auto Facility. ...more

Categories
Auto Repair, European Auto Repair, Domestic Auto Repair
Contact
(760) 436-3337
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
807 2nd St. On the Alley @ G Street Encinitas, CA 92024-4409
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Furgerson's Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,139 Reviews)
Write a Review
Recent Reviews
CV
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Colleen V.
Cardiff By The Sea, CA
Toyota Camry
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2015
verified customerVerified Customer
Clarification of smog problem
Thanks for your response. There are several points that I want to emphasize. I am not taking issue with the fact that my my car (20 years old, not 30 years old that you stated) failed the test. I agree that there was a legitimate problem with the smog check. My point is with your statement that you do your best to help a customer pass. The only thing that failed on the test was the smog intake hose (it had a huge tear in it which was clearly visible just by looking at it.) It was immediately clear that it would not pass. The car passed all the emissions even with the tear. Why did you even bother to test it when the visual inspection would fail the test? If you had pointed that out to me, I would have fixed it first and then have the emission test done. This is not "doing your best to help a vehicle pass." I am sticking to my assessment of the steep price for the part. Napa auto parts sold that genuine part to me for half the cost of what you were charging. The other garage installed it and didn't charge me. It took less than five minutes to insert it.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2015
Smog test experience
Problem with smog test not handled well, estimate for repair way overpriced (I had repair done elsewhere for one third the cost), and didn't offer free retest even if I had repair done through them and was told that it would definitely pass on the second time.
Not Recommended
Brad and C., President/Owner from Furgerson's Garage responded on 07/09/2015 09:05 AM

Furgerson's Garage regrets that you feel disappointed in your smog check experience. It is unfortunate, but not uncommon for a 30 year old Camry to have a fault resulting in a emissions inspection failure. Furgerson's Garage has offered inexpensive Smog Check inspections for 32 years. With a 90%+ vehicle pass rate, we will always do our best to help a customers vehicle pass legally. Furgerson's has successfully smog checked several of this customers vehicles in the past with no issues, in our opinion this review seems like an unreasonable response to a legitimate failure. We obtained estimates from two other local STAR Smog Check certified AAA approved repair facilities for the same repairs we quoted, and our pricing was slightly lower than both of our competitors. Due to our discounted Smog Check pricing, we can not offer free re-inspections, nor are we required to by the State of California. Furgerson's Garage has built a reputation for the highest quality repairs using the best parts available at a competitive price since 1981. We look forward to meeting your expectations in the future.


Sincerely,

Bradley L. Dow II
President/Owner
(760) 436-3337

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