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Gary Rome 313

Oil Change 241

Problem 114

Gary Rome Hyundai 101

Care 91

Recent Reviews

Erica H.

Chesterfield, MA

07/27/2022

Category: Service

Worst customer service

I bought my car brand new from Gary Rome hyundai in 2018. Heard nothing but great things about this dealership. Sadly I learned quickly they are just like any other dealership. After 26000 miles I had to replace my tires due to them never roataing my tires even though it was advertised that they did this with oil change services and marked my tires in the green on the multi point inspection even through they were in no condition to even pass inspection. I paid for new tires they gave me a complementary alignment but could not get it to be fully aligned and still had alignment angles that were not in spec and was told there is nothing they can do about it by the service manager who could not even tell us what torque the lugnuts should be. After that every time I called for an oil change they had no avaliablity. Had a mechanic do my oil changes and tire rotations and kept documentation of everything. After 16000 miles on the new tires even with being rotated they are down past the ware bars on the tires. I contacted Gary rome about this issue and that I wanted a claim submitted with kumho tire. Which I had contacted prior to garyrome and they told me the dealer that sold the tires had to submit the claim. I provided Mr Hamel in the service department the email of the kumho dealer I dealt with and waited at the dealership for over and hour and a half for them to "take pictures" to submit the claim. I didn't hear from the dealership so after 2 weeks I made a call and was told a claim was submitted but no response from kumho. So I contacted kumho through the original email I sent. To my suprise they had no claim submitted and in order to submit a claim the tires needed to be sent to them. I sent a follow up email to Mr Hamel stating how this was a safety issue as the tires are worn and 2 of them are past the ware bars and what was the status on the claim and that i wanted the owner to be made aware of this saftey issue....NO RESPONSE!!. I have not been able to drive my car in a month due to this issue as I am afraid to get into an accident when raining as it's like being on ice or blowing out a tire due to how worn they are....this should not be happening! And still not messages back or call u til today I got a call saying. Hi I'm calling from Gary rome you called to set up a maintenance appt. I said absolutely not I have not called I am waiting for call back on a tire safety issue. I asked to speak with the owner and Was sent to a woman's voicemail which I belive was a manager and left a message and STILL NO CALL BACK.

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