ReScore Reviews™ (9)

ReScore
Overall Rating 4.4444433/5Overall Rating 4.4444433/5Overall Rating 4.4444433/5Overall Rating 4.4444433/5rating 4.4444433
Original
Overall Rating 1.55556/5rating 1.55556rating 1.55556rating 1.55556rating 1.55556
91% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Janet S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
usual good service and always appreciate the car wash
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:39 PM
Jongwoo K. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and reasonable waiting time
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 10:41 AM
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
No long wait. Great service. Nice people.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/15/2017 06:52 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/15/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Sheila M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customercare "
These ladies were fantastic. Knew their stuff!!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/15/2017 06:28 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/15/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great weekend and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Paul B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Fast and friendly. Keep up the great job.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:12 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/14/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Kristin G. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I will continue to bring my car here
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:50 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/13/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Jamie B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks !!"
Excellent Service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 06:50 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/13/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

COCHRAN C. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Recall Work"
Rapid and efficient recall work as promised.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 01:53 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/12/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Tom S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service and quality of work"
The customer service at Gene Messer Hyundai was very good. The print outs showing what repairs were needed and why along with an explanation on the reverse side were very helpful. The quality of work was top notch.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:46 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/12/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Leola B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people that work there"
great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/12/2017 01:26 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/12/2017

We really appreciate you taking time out of your day to leave us some feedback. We hope you have a great week and thank you for your business!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Pete Z. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Most friendly staff.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/11/2017 03:28 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/11/2017

Thank you for your feedback and your business. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Dora A. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Fast and friendly service department.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 11:25 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/11/2017

Thank you for your feedback and your business. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"God job!"
Technicians are courteous.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/11/2017 08:17 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/11/2017

Thank you for your feedback and your business. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Kathryn R. on 09/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Kathryn"
Courteous and precise
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 10:56 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/09/2017

Thank you for your feedback and your business. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Jerry J. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Windshield cleaner motor "
Excellent service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 06:41 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/09/2017

Thank you for your feedback and your business. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Kristian was very professional and helpful.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 05:01 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/09/2017

Thank you for your feedback and your business. We hope you have a great weekend!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Sharla L. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best in West Texas"
Gene Messer Hyundai is leaps and bounds above the hyundai service department in Odessa. Well worth the drive to get some good service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/08/2017 12:27 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/08/2017

Thank you for your feedback and your business. We hope you have a great weekend! 

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Tony D. on 09/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Displeased Customer"
Read my comments. That was my review.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 02:06 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/06/2017

We apologize for the miscommunication and the parts issue. We actually did contact techline and they are the ones that stated we needed to be able to duplicate to further diagnose. This is standard procedure with intermittent issues. If the vehicle starts to do this more frequently please do not hesitate to bring it in so that we can look into the problem.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Luis C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Great service
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:54 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/06/2017

Thank you for your feedback and your business. We really appreciate you taking time out of your day to let us know how we did on your recent visit to our Service Department. We hope you have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Debra M. on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Good service, will be back in future
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 06:38 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 09/05/2017

Thank you for your business and your feedback! We hope to see you in soon. Have a great week!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Displaying Review 1 - 20 of 593 in total