ReScore Reviews™ (7)

ReScore
Overall Rating 4.2857157/5Overall Rating 4.2857157/5Overall Rating 4.2857157/5Overall Rating 4.2857157/5rating 4.2857157
Original
Overall Rating 1.57143/5rating 1.57143rating 1.57143rating 1.57143rating 1.57143
91% Would Recommend
100% Business Response
Latest Review 2 days ago
Margaret P. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service People Are Great"
Christian and Ruby ROCK! They are incredible young women and are quite professional and knowledgeable.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 11:50 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/23/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Rebecca W. on 05/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality"
Check and double check all the time on all cars.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/22/2017 03:17 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/23/2017

Thank you for your feedback and your business. We apologize for the inconvenience. Please feel free to contact me with any questions or concerns.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Thomas R. on 05/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people"
When employees treat the customers as their friends, it makes a world of difference.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/16/2017
Service Type: Repair
Review Created: 05/21/2017 05:18 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/22/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Thomas R. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy "
I bought my first hybrid here and have been very impressed by the car - Sonata - and the service provided by Gene Messer Hyundai. I plan to have this car for many years.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 05/18/2017 08:59 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/18/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

DELBERT C. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, no hassles, service!"
Great job!!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/17/2017 06:50 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/17/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Bellen S. on 05/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service"
Great service with friendly staff.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 05/13/2017
Service Type: Maintenance
Review Created: 05/16/2017 03:55 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/17/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Alicia P. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
I just moved to Lubbock area and have taken my car in for service three times. Overall it's been the best service I have ever been to.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/16/2017 03:05 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/17/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service -- thank you for going the extra mile!"
The person (Ruby) who attended to me and my car was so very patient when I had a lot of questions and concerns. Thank you! Also, I really appreciated the emailed PDF document of services completed and recommendations for my car. Very professional and helpful. I would recommend Gene Messer! Thank you for trying to go the extra mile and making the service experience great.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/11/2017
Service Type: Repair
Review Created: 05/16/2017 11:58 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/17/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice people not too expensive "
Parts were not in had to wait longer than expected.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/15/2017 04:52 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/17/2017

Thank you for your feedback and your business. We apologize for the delay on parts. Please feel free to contact me at your earliest convenience. Thank you!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Ellen W. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very courteous service"
Appointment set, ready for me when I arrived, shuttle home and back, maintenance completed, car washed.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/15/2017 11:49 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/16/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

LETA B. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Courteous and love being able to set up service appts online.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/12/2017 12:15 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/13/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

William B. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and thorough service"
Good price on oil change and diagnostics
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 05/04/2017
Service Type: Maintenance
Review Created: 05/11/2017 03:38 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/11/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra service "
Efficient service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/29/2017
Service Type: Repair
Review Created: 05/05/2017 09:13 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/08/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence at Hyundai "
Excellent service as soon as I drove up to when I left.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/29/2017
Service Type: Maintenance
Review Created: 05/05/2017 06:50 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/08/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good fast service with an affordable deal"
Only problem was that one of the covers for the wheel bolts was lost (and that is being replaced as soon as part gets in). Deal was good on the rotation and oil change, and the service was fast.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/29/2017
Service Type: Repair
Review Created: 05/03/2017 07:30 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/03/2017

Thank you for your feedback and your business. We have ordered you new wheel cap and we apologize for the inconvenience. We promise to make it right. Have a great day!

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I will be bring my car back!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 04/29/2017
Service Type: Maintenance
Review Created: 05/03/2017 05:07 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/03/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

BEVERLY P. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership "
Would use dealer again if I lived there
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/29/2017
Service Type: Repair
Review Created: 05/02/2017 04:28 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/03/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service was great, plus I like the occasional special events with tacos and tamales!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/29/2017
Service Type: Maintenance
Review Created: 05/02/2017 02:13 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/02/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Technology"
I love the online appointment features you have
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/25/2017
Service Type: Repair
Review Created: 05/02/2017 12:58 PM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/02/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

Verified Customer on 05/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waited at Dealership"
I was able use the WiFi in the waiting area and continuedon't working on school projects
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/26/2017
Service Type: Repair
Review Created: 05/01/2017 10:32 AM
Andrew S., Service Manager at Gene Messer Hyundai responded on 05/02/2017

Thank you for your feedback and your business. We are happy to hear that you had a great service experience and we look forward to seeing you in soon.

Andrew Soto

Service Manager
Gene Messer Hyundai
4025 W. Loop 289
Lubbock, TX 79407
806-785-7853

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