business image

Genesis Automotive & RV Repair, Inc.

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(562 Reviews)
-67

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-67
Net Promoter Score ®

Business Details

About

Genesis has been a locally owned and operated auto repair and maintenance facility since 1993, and provides automotive and recreational vehicle repair on all makes and models, as well as almost any customization. We also work on campers, travel and horse trailers and fifth wheels.

Our ASE Certified Technicians perform all auto repairs
Genesis has been a locally owned and operated auto repair and maintenance facility since 1993, and provides automotive and recreational vehicle repair on all makes and models, as well as almost any customization. We also work on campers, travel and horse trailers and fifth wheels.

Our ASE Certified Technicians perform all auto repairs and services in a 10,000 square foot indoor shop with plenty of space outside to comfortably maneuver your RV. We also offer towing assistance and have financing available for those who qualify. Whether you need your car or RV repaired, we are the last place you will ever need to look and we guarantee our work.

Please call to make an appointment or if you have any questions (253) 473-2336.
...more

Categories
Auto Repair, RV Repair, Car Maintenance
Contact
(253) 473-2336

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6220 S Tacoma Way Ste 1 Tacoma, WA 98409-4103
Genesis Automotive & RV Repair, Inc.'s Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(562 Reviews)

DJ
gravatar
Darryle J.
Bonney Lake, WA
Ford E450 Super Duty
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/21/2015
verified customerVerified Customer
too many problems
I initially brought my motorhome in for service. During this repair, installing my new shower pan, the tech drilled through the side of the outer wall of my RV. They did make the repair to the outer wall. It was not top quality. After this repair was completed we went on our vacation. We found the shower leaked. Enough to soak the carpet during one shower. Most of the leak came from the space between the shower door and the shower pan. I used a tube of sealer correcting this problem. There still is a leak under the shower pan. My guess is from the drain under the shower pan. BUT!!!! during my efforts to seal the water leak I find that the shower was re-assembled with the door frame installed about an inch off at the base. There is a large amount of their sealant used to fill this misalignment. Its hard to explain what the shower problem is on the computer, but believe me, YOU TOO WOULD HAVE BEEN DISSAPOINTED. I WILL SAY THAT MY OVERALL EXPERIENCE WAS DISSAPOINTING.
They also did other repairs to my motorhome that appear to be fine.
In order to have the shower problem solved I am, once again going to have to drop my motorhome off, find a ride back to my home, (about 25 miles away). upon completion have to drive back, leave my truck, drive my RV back to my home another 25 miles. Catch a ride back another 25 miles and pick up my truck and return home another 25 miles. All of which should never have happened in the first place.
The people that work and own the facility are very friendly and nice.
A N D.... let me tell you something else I found during my vacation. First let me tell you that the only time my RV has ever not been in my possession was during these services at this facility. While on vacation I mixed a drink from the alcohol in my cupboard. The drink was very weak. Not by choice but it was weak. I poured another drink and it also was weak. I was curious what the problem was, so I stopped at the liquor store and purchased another bottle of the same liquor. That evening I made another drink with identical amounts. The bottle that was in my cupboard was weaker. I am not going to say what I think happened to this bottle of weakened alcohol. And I am not accusing anyone of watering down this bottle. Maybe just "one of those things".
Not Recommended
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(779 Reviews)
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17,055 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(646 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,412 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(76 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.