Honesty, Integrity, and Straightforward approach to selling a car.
We (my son and I) want to express our thanks to you and your staff, Sales Person Michael Alldritt, Sales Manager Joe Vieira, and Finance Manager Barry Cook for the courteous and professional manner extended to us during our recent purchase of a 2015 Mitsubishi Lancer – EVO FE from your dealership.
Prior to finalizing the purchase at your dealership, we almost bought the car from another dealership, changing our minds because the dealership that we were dealing with just didn't meet our personal standard of integrity, not to mention poor customer service and lack of attention to detail provided by their staff. Their promise to “take care of us” was far from it thus making us both very frustrated. However, from the first day we came into look at the car at your dealership, we got the sense of trust. Due to our recent bad experience, we asked a lot of questions. We even came back the next day to ask some more and to our surprise, your staff handled themselves very professionally and with patience while dealing with us. During entire transaction, neither we felt that we were a burden nor did we feel that our questions were unwelcomed.
Therefore, in addition to filling out the survey, we wanted to take the time to write this letter to show how appreciative we are of the service provided by Michael, Joe, and Barry. THANK YOU to all for a refreshing buying experience at Gladstone Mitsubishi. As we told these guys during the transaction, we were impressed with their honesty, integrity, and straightforward approach to selling a car. We would definitely recommend your business to others and will check your inventory if we are in the market for another vehicle. Thanks again!" – Atithi and Avi B.
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Verified Customer
Prior to finalizing the purchase at your dealership, we almost bought the car from another dealership, changing our minds because the dealership that we were dealing with just didn't meet our personal standard of integrity, not to mention poor customer service and lack of attention to detail provided by their staff. Their promise to “take care of us” was far from it thus making us both very frustrated. However, from the first day we came into look at the car at your dealership, we got the sense of trust. Due to our recent bad experience, we asked a lot of questions. We even came back the next day to ask some more and to our surprise, your staff handled themselves very professionally and with patience while dealing with us. During entire transaction, neither we felt that we were a burden nor did we feel that our questions were unwelcomed.
Therefore, in addition to filling out the survey, we wanted to take the time to write this letter to show how appreciative we are of the service provided by Michael, Joe, and Barry. THANK YOU to all for a refreshing buying experience at Gladstone Mitsubishi. As we told these guys during the transaction, we were impressed with their honesty, integrity, and straightforward approach to selling a car. We would definitely recommend your business to others and will check your inventory if we are in the market for another vehicle. Thanks again!" – Atithi and Avi B.