Great Bear Auto Repair


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

311 Reviews

97% Would Recommend
Latest Review 2 days ago
LINDA K. on 04/26/2017
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"very good service"
very good service
Vehicle: Honda Civic
Service Date: 04/25/2017
Review Created: 04/26/2017 02:09 AM
Maria L. on 04/12/2017
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Maria said everything was good with the service.
Vehicle: Hyundai Accent
Category: Service
Service Date: 04/11/2017
Review Created: 04/12/2017
This review was collected via phone interview by Customer Research Inc.
DEBRA G. on 04/11/2017
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"Quick and Painless"
Though the shop looked very busy, lots of vehicles, all lifts full, they got me in and out under
30 minutes. True, it was a minor adjustment this visit, but I was pleased how they handled it.
While I was waiting I observed other interactions. I liked how the staff (behind the counter and mechanics) interacted with their other customers , polite, patient, professional. It was a good experience.
Vehicle: Toyota Camry
Service Date: 04/10/2017
Review Created: 04/11/2017 08:43 AM
Leando M. on 04/11/2017
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Leando said they do a good job and he takes all of his vehicles there. He said they are straightforward.
Vehicle: Nissan NV2500 HD
Category: Service
Service Date: 03/20/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Soonho K. on 04/08/2017
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Soonho said it was a good experience at this business. The technician gave a good explanation of the situation. The wait time was short.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
John A. on 04/07/2017
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John said this business is very good and professional.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/05/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
AUGUSTO R. on 04/06/2017
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"Awesome Shop"
After being with a difrent Shop for over 25 years I was nervous in changing shops.The best thing we did not only are they profecional and experienced we fell at home and it's only our second visit to the shop.
Vehicle: Honda CR-V
Service Date: 04/05/2017
Review Created: 04/06/2017 05:29 AM
TULLIO Z. on 04/05/2017
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"Excellent service"
I had auto body repair done at Great bear. The work was perfect, the mechanics extremely knowledgeable , and the staff friendly and helpful. Very competitive pricing and they did not try to sell you more . Highly recommend.
Vehicle: Nissan Altima
Service Date: 04/04/2017
Review Created: 04/05/2017 02:50 AM
Elizabeth S. on 04/05/2017
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Elizabeth said this business was polite, and patient. She said they made her feel comfortable and their follow up was good.
Vehicle: Subaru Outback
Category: Service
Service Date: 03/09/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
Camille G. on 04/05/2017
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Camille said the good service provided by this business took longer than expected and the price was a little high.
Vehicle: Honda Accord
Category: Service
Service Date: 03/31/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
Randali G. on 04/05/2017
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Randali said it was good service and Joy was very professional.
Vehicle: Mercedes-Benz C350
Category: Service
Service Date: 04/01/2017
Review Created: 04/05/2017
This review was collected via phone interview by Customer Research Inc.
Richard D. on 03/30/2017
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Richard said they are very good and he has been going there for twenty years. He always uses them and they are close so he can walk back home after dropping his vehicle off.
Vehicle: Nissan Versa
Category: Service
Service Date: 03/29/2017
Review Created: 03/30/2017
This review was collected via phone interview by Customer Research Inc.
MARIA S. on 03/29/2017
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"Nice place"
I like this Great Bear because it's close to my home. They communicate well and speak to you in laymen's terms. They have always been friendly and make you feel welcome. That is how a business should be run. Plus they now have this beautiful adorable dog, "Jenny" there. She is playful and sweet and comes up to greet you while you wait.
Vehicle: Kia Sportage
Service Date: 03/25/2017
Review Created: 03/29/2017 05:13 AM
Taemin H. on 03/28/2017
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Taemin said everything went really well at this business. He was satisfied with the service and he would recommend them to others.
Vehicle: Honda Accord
Category: Service
Service Date: 03/27/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Samuel L. on 03/27/2017
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Samuel said the repairs were done in a timely manner and they were responsive.
Vehicle: GMC Savana
Category: Service
Service Date: 02/28/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
Silvio S. on 03/24/2017
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Silvio said the business did a good diagnosis, the price was reasonable and the repairs were done in a timely manner.
Vehicle: Chrysler 300
Category: Service
Service Date: 03/22/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
RICHARD S. on 03/22/2017
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"Very polite and efficiency "
They responded quickly and tried to resolve my problem on site.
Vehicle: Mercedes-Benz ML550
Service Date: 03/21/2017
Review Created: 03/22/2017 07:05 AM
LORI V. on 03/21/2017
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"Tire Rotation "
Since you asked for a review:
I'd been recommending this Great Bear since I started going there a couple of years ago. I was a bit disappointed yesterday however when I asked if they checked the air in my tires and was told it was routine but when I got in my car the dashboard showed they were still low. I figured I'd drive around a while and it would readjust but it didn't so I went to a dealership who added an additional 8psi to two tires and 4psi to the others. I hope it was just an oversight.
BTW, before I went to the dealership I stopped and bought an air filter and am proud to say I installed my first air filter. Pretty easy actually.
I do appreciate that this Great Bear doesn't pressure you to do repairs that were unexpected and gives you time to think about it.
I'll probably go back there again but will ask more questions next time to be sure things aren't overlooked.
Vehicle: Infiniti FX35
Service Date: 03/20/2017
Review Created: 03/21/2017 08:00 AM
Harriet K. on 03/14/2017
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Harriet said this business is efficient and they do great work. They are one of the best in the area.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 03/13/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Shiao W. on 03/08/2017
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Shiao said they did a great job and it was done in a timely manner.
Vehicle: Honda Accord
Category: Service
Service Date: 03/06/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
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