Review for Gullo Toyota Collision Center
Sarah L. on 09/23/2011
Sarah said she was initially told her vehicle would be ready in 3 days. Her husband called this business for 3 days for a status report. The person who helped them with everything never got back to him. When he got Drew on the third day, he informed her husband the vehicle wouldn't be ready until the following Monday, which would have been a total of 5 days. Drew never gave her husband a reason for the delay. On the Friday before the Monday they were supposed to pick up their vehicle, Drew called Sarah at work and told her the vehicle was ready and they were closing at 5:30 pm. Sarah had to leave work, go to a doctor's appointment, and go to pick her vehicle up. She pointed out this business is an hour away from her. When she brought her vehicle to this business she pointed out dings in the bumper area where her vehicle was hit, wanting the dings repaired. Drew didn't agree the dings came from the accident so the dings weren't repaired. She and her husband also showed Drew how the hood shook from the accident, and Drew said it would be fixed, but it was never fixed. When Sarah picked up her vehicle she said nothing to Drew about the dings or the hood not being fixed, because he argued with her about everything. She didn't want another argument. She just wanted to leave this business. Her experience with this business was horrible and she's never had such a bad experience in her life. When she was ready to leave Drew told her he wanted her to be happy with her experience with this business, because she would be getting a call about her experience. He then got a camera and told her he was going to take a picture of the damage she said was caused by the accident and he would send the pictures to Allstate. He then told Sarah he would call her on Tuesday about Allstate, but he never called her.
Service Date: 09/02/2011
Review Created: 09/23/2011
This review was collected via phone interview by Customer Research Inc.