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Gurnee Hyundai

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,590 Reviews)
41

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
179
Total ReScores
4.3
ReScore Average
41
Net Promoter Score ®

Business Details

About

Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service appointment. We look forward to seeing you soon! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 249-1300
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
6251 Grand Avenue Gurnee, IL 60031
Service Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2,590 Reviews)

Verified Customer
Fox Lake, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Rude, poor service!
When I drove in to drop off my car I was met by the service manager. I asked if I had spoken to him on the phone, as I had called ahead to let them know I was coming in with my car. The manager rudely told me "no, I don't answer the phones!" Sadly, he was telling the truth, it took me 25 minutes for me to get him on the phone to find out what was wrong with my car. I can go elsewhere, pay less and be treated MUCH better!
Not Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 08/24/2015 07:04 AM

it's very important to our staff at Gurnee Hyundai all guests are treated the same and leave happy and concerns corrected, We do take pride in compettive marketing so we are in line or charge less than our competitors, if it is a warranty visit like this, there are no charges for anything includiing a free wash and vac.

Mark Strege
Parts and Service Director
Gurnee Hyundai
847-249-1300
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