I strongly believe that there should be an option to not give this place of business any stars. I had my car towed (2017 Chevy Equinox) there with a check engine light indicator on and the car would not drive on 10/27/23. I was contacted on 10/30/2023 by Harrell Automotive stating that I needed new tires, rear brakes, and rear brake rotors and that the repairs would be approximately $2,000. I reminded them that my car was towed due to a check engine light, and they proceed to tell me that they needed to do a more extensive test (drop down leakage) which would cost me almost an additional $300 and that it would take 2-3 hours. I agreed and they continued to ask if I wanted the other work down which I refused due to the most important issue at hand being the non-running car and engine light. At the end of the day on 11/1/2023 I still had not heard anything from Harrell Automotive and called for an update which was not immediately available and was told they would need to call me back. Approximately 5 minutes later I received a returned call stating that I needed a new engine which would be approximately $9,000. When I refused the repair, I also informed Harrell Automotive that I would be getting my car towed from their establishment on 11/2/2023 which I did. On 11/6/2023, I lifted the hood of my car for the first time and was shocked to see that nothing removed while doing the more extensive test was put back in place. When informing Harrel Automotive of this shocking discovery they originally asked if I could have the car towed back to them which I told them absolutely not. Then they stated that they would bring a technician to put things back in place, the process took less than 3 minutes which is concerning that either they didn't perform the more extensive test or that all the parts were not put back to its original state. Due to the uncertainty I decided to trade in the car and upgrade. This place is unacceptable and please beware of their service. I have photos I wish I could've added.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
