Walker said the work was incredibly slow. He would have been happier if he had been kept in the loop but this business did not keep him informed during the repair process and every time he called for an update he was told there was a parts issue. He was originally told it would be five days but it took three and a half weeks total to get his vehicle. He thinks there was a lack of attention to details if this business had to order or reorder parts consistently. He added that this business was not in direct contact with him but his insurance adjuster was the one he would be transferred to when he would call to find out what was going on. He stated he was not part of the estimate process, his adjuster handled all that. He did not have any communication with them. Mr. Walmus had used this business before with great results so he decided to use them again. He did say his vehicle looks better than before the accident.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer