Review for Heritage Body and Frame Pond Springs
Walker W. on 12/06/2012
Walker said the work was incredibly slow. He would have been happier if he had been kept in the loop but this business did not keep him informed during the repair process and every time he called for an update he was told there was a parts issue. He was originally told it would be five days but it took three and a half weeks total to get his vehicle. He thinks there was a lack of attention to details if this business had to order or reorder parts consistently. He added that this business was not in direct contact with him but his insurance adjuster was the one he would be transferred to when he would call to find out what was going on. He stated he was not part of the estimate process, his adjuster handled all that. He did not have any communication with them. Mr. Walmus had used this business before with great results so he decided to use them again. He did say his vehicle looks better than before the accident.
Service Date: 11/20/2012
Review Created: 12/06/2012
This review was collected via phone interview by Customer Research Inc.