Review for Heritage Body and Frame Pond Springs
Jonathan B. on 08/27/2013
Spoke with Sarah. She said the amount of the cost she would have to pay after insurance paid their part was not explained to her well. When the repair was finished it was higher than she expected. Her vehicle was ready when promised but they would not release it until they conducted a supplemental findings through her insurance company. She had to do follow up phone calls to push the process along faster. She expected the vehicle Thursday but picked it up the next Tuesday. She was not kept adequately informed because she had to call them four times to get a clear answer of repairs. The person who prepared her estimate was thorough with what needed to be done but did not explain the payment part. The business gave her the run around when she called them, they told her someone would return her call but they never did. She would not recommend this business for the reasons stated.
Service Date: 08/07/2013
Review Created: 08/27/2013
This review was collected via phone interview by Customer Research Inc.