Review for Heritage Body and Frame Pond Springs
Susan M. on 03/18/2014
Susan said this business would not originally repair her vehicle because they told her she came in a week prior to the accident to get her headlights fixed when she stated she brought her vehicle in the day of the accident. They would not fix her hatch because they did not believe it was damaged in the accident. She had to wait two weeks longer than she was promised with no reason for the delay. They did not keep her adequately informed during the repair process but does not know why. She was not satisfied with the person that prepared her estimate because they would not repair her hatch. She was not satisfied with her communication with them because they did not inform her of how long the repairs would take. She would not recommend this business for reasons already mentioned.
Service Date: 03/18/2014
Review Created: 03/18/2014
This review was collected via phone interview by Customer Research Inc.