Review for Heritage Body and Frame Pond Springs
Habakkuk M. on 09/11/2014
Habakkuk said after the vehicle was picked up, he discovered a cut in the dashboard on the vehicle. He took a picture of the cut and mailed it back to the facility. When they did not respond to that, he took the vehicle in and spoke with a lady. Her first response to him was none of the technicians would have done such a thing, and there was nothing she could do about the cut. He is not satisfied with the quality of the repair because when the vehicle was first returned, he had to open the hood and tighten his battery down to start the vehicle. He returned the vehicle and a gentleman tightened the battery down, which resolved the problem. The time for the vehicle was changed during the repair and a reason was not given for the delay. He did not mention the length of the delay. He is not happy with the communication due to what occurred when he brought the vehicle back about the mentioned scratch. When the pictures were looked at, the scratch was not visible and the facility gave him a refund, since he did not want to leave the vehicle during the time it would take to remove the scratch.
Service Date: 09/05/2014
Review Created: 09/11/2014
This review was collected via phone interview by Customer Research Inc.