I’m normally not the type of consumer compelled to write reviews, but this particular incident warrants one. I want other potential customers to be fully aware of what Heritage Body and Frame guarantee on their body work really is, and the durability of their work.
We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.
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We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.