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Hub Hyundai West

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
74
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Score Details

5 stars
79%
4 stars
10%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
164
Total ReScores™
4.8
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Hub Hyundai West in Houston, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hub Hyundai West in Houston, TX. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(832) 739-6350
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
17007 Katy Freeway Houston, TX 77094
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,567 Reviews)
Write a Review
Recent Reviews
ME
gravatar
MICHAEL E.
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
2 HR OIL CHANGE
What service facility do you know that takes 2 hours for an oil change? Actually, they performed additional services but failed to inform me of those services at the time of arrival. If I hadn't asked the Service Advisor why it was taking so long, I would not have gotten an explanation that recalls were being performed until such time as they had completed all services. They need to inform their customers of services to be performed and time requirements prior to starting the services. What if I didn't have the time to wait?
Not Recommended
GEORGE A S., Service Manager from Hub Hyundai West responded on 03/14/2014 09:11 AM

Micheal,  yes your right we should've let you know before we performed the recall, just to let you know that the dealer ships take hit everytime a vehicle leaves her without the open recall taken care of.

George Sanchez
Assistant Service Manager
Hub Hyundai West
281-664-6261
gsanchez@hubhouston.com
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