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Ideal Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,365 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
66
Total ReScores
4.4
ReScore Average
70
Net Promoter Score ®

Business Details

About

Ideal Hyundai is conveniently located in Frederick, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ideal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Ideal Hyundai is conveniently located in Frederick, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Ideal Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 663-3121

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
5871 Urbana Pike Frederick, MD 21701
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,365 Reviews)

RI
gravatar
Robert I.
Frederick, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2022
0
Category: Service
Beware of the oil being used -it might not meet the manufacturer's specifications
On Monday May 23, I had my new 2022 Hyundai Tucson first complimentary service performed. My owner's manual indicated that FULL synthetic 0-20W is required. After the service was performed the invoice indicated a synthetic blend oil was used. After emailing Mr. Noel Miller, service manager, that an error was made , Mr. Miller indicated it was clerical error by the Parts department. Well my passed communications with Mr. Miller was very confusing. On May 25 , I asked Mr. Miller to prove that the correct oil was used. NO REPLY
On June 12, I wrote a personal letter to Ideal's owner Mr. DE Willard indicating that his Service Department would not verify that the correct manufacturer's oil specifications were being used. NO REPLY

Question: Is Ideal's Service Department using the correct manufacturer's oil specifications and can their correct usage be verified?
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