Independent Automotive, LLC


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

75 Reviews

97% Would Recommend
Latest Review 26 days ago

Kim N. on 08/29/2017
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Kim said she was satisfied with the timely service. She didn't feel overcharged with the work that was completed.
Vehicle: BMW 3 Series
Category: Service
Service Date: 07/27/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Dawn S. on 08/29/2017
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Spoke with Brie. She said the employees were easy to work with. They provided a great job.
Vehicle: Toyota Echo
Category: Service
Service Date: 08/08/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Holly A. on 08/12/2017
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"good honest automotive repair shop"
finding a good honest experienced repair shop is as hard as trying to find a good dentist. independent auto is just this place. ken and jess are especially good people as well and it is a rare pleasure to have found this place for all my automotive repairs
Vehicle: Honda CR-V
Service Date: 08/09/2017
Review Created: 08/12/2017 12:07 PM
Ronnie P. on 07/28/2017
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"Dependable work and reasonable price"
Independent Automotive completed the oil change and checking the other fluids in record time, I think they are great
Vehicle: Dodge Stratus
Service Date: 07/25/2017
Review Created: 07/28/2017 03:33 PM
Jessica T. on 07/22/2017
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Jessica said this business is fast and efficient. She had a great experience.
Vehicle: Subaru Legacy Wagon
Category: Service
Service Date: 07/01/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Elle S. on 07/19/2017
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Elle said she really appreciated the quick service, and the good prices from the business.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 06/30/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Chrisian G. on 07/18/2017
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Chrisian said this business provided excellent service.
Vehicle: BMW X5
Category: Service
Service Date: 07/15/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Bre M. on 07/17/2017
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Bre said this business is very helpful, easy to deal with, and fair.
Vehicle: Jeep Patriot
Category: Service
Service Date: 07/13/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Amanda M. on 06/30/2017
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Amanda said the business was really good at communicating and they were honest about the price.
Vehicle: Subaru Forester
Category: Service
Service Date: 05/23/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Phil M. on 06/27/2017
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Phil said he was really happy with the service this business provided. He was happy with their price. They went the extra mile for him.
Vehicle: Ford Focus
Category: Service
Service Date: 05/27/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Steve B. on 06/21/2017
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Steve said they did a good job.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 06/16/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth G. on 05/31/2017
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Kenneth said it's the character of the mechanic and the staff there. He recommends them all the time, they're fantastic and they're a good staff.
Vehicle: Nissan Titan
Category: Service
Service Date: 05/26/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
Dane D. on 05/26/2017
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"Great people who provide great service!"
I would recommend them to anyone looking to get their vehicle repaired!
Vehicle: BMW X3
Service Date: 05/03/2017
Review Created: 05/26/2017 12:24 PM
Kelly H. on 04/30/2017
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"Friendly, fast, great service"
These guys are great! I won't take my Jetta anywhere else.
Vehicle: Volkswagen Jetta
Service Date: 04/28/2017
Review Created: 04/30/2017 07:37 AM
Eric F. on 04/28/2017
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Eric said he was pleased with the service the business provided. They did a great job.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 04/26/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Jeffrey J. on 04/22/2017
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Jeffery said they are a very good business, they did everything quickly, and they were courteous. Everything went very well. He will continue using them, as long as he has a vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/03/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Taya M. on 03/23/2017
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"Caring, fair and safety concious"
Great place, they tell the truth. They care about your safety on the road.
Vehicle: Dodge Pickup
Service Date: 03/21/2017
Review Created: 03/23/2017 01:47 PM
Bianca R. on 03/06/2017
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"Amazing Service "
Amazing and the most friendly service, as always! Ken & Jess are the best and I always get my vehicle back running in tip top shape 🤗
Vehicle: GMC Acadia
Service Date: 03/01/2017
Review Created: 03/06/2017 04:42 AM
Zak K. on 02/18/2017
Recommended badge inactive Recommended
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Zak said the check engine light came back even though they said they fixed the problem.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 02/13/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Ken & J. at Independent Automotive, LLC responded on 02/20/2017

Customer brought vehicle in with an estimate from another shop and requested our estimate for only a few of the items listed on the other shops estimate. Our estimate was nearly half of the original estimate price. None of those items were related to the check engine light. I have to assume that the customer confused our shop with the first shop while making this review.

Independent Automotive
Chrisian G. on 01/31/2017
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Chrisian said this business did a good job.
Vehicle: BMW X5
Category: Service
Service Date: 01/27/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
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