ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago
Lenny S. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A shop you can trust"
A nice shop you can trust with your car, great quality work and they actually care about your needs. They look over your whole car to ensure your are safe and nothing will pop up and give you trouble later on and they give you a loaner car if you are without one. Very pleasant to deal with. 5 stars all the way if I could give more I would!
Vehicle: Mercury Grand Marquis
Service Date: 06/19/2017
Review Created: 06/20/2017 10:01 AM
Lee & Leon A. at Integrity Auto Care responded on 06/20/2017

Thanks Lenny! We do our best to keep our customers needs met. 

Nusair I. on 06/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nusair said the service was nearly perfect. The labor fee's were a little expensive. He had told them what he thought was wrong but they insisted on checking the refrigerated coolant. He expected the problem. Leo and Leon do excellent work.
Vehicle: Lexus ES 300
Category: Service
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 06/19/2017

Nusair, I am glad you liked your service. We are not the cheapest, but we do offer a 3 year 36,000 mile warranty. The A/C system is a complex system and usually can have multiple issues. We had to check the refrigerant due to the fact too much refrigerant can cause A/C issues. AS we expected, it also had to much refrigerant in the system.

Eric S. on 06/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Eric said the staff at the business was great and they did good work. However, he said it took a while to find the parts needed for his vehicle.
Vehicle: BMW 318i
Category: Service
Service Date: 06/13/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 06/19/2017

Eric we do our best to do good, work. I apologize that the parts took longer than expected, but it was an older BMW that is harder to get parts for. Hope to see you next time!

Diane G. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Class"
Great service, great people, always a first class experience with Integrity Auto Care!
Vehicle: Mercedes-Benz GLK350
Service Date: 06/09/2017
Review Created: 06/12/2017 12:28 PM
Lee & Leon A. at Integrity Auto Care responded on 06/12/2017

Thanks Diane! We do our best to make the service great!

Tony K. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tony said he liked their honesty.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 06/05/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Darryl S. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darryl said everything was fine. They were pleasant at this business.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 05/24/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 06/09/2017

Thank you very much!

Teri D. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Teri said the business is honest and responsive. The staff is kind and explains things thoroughly.
Vehicle: Buick Regal
Category: Service
Service Date: 06/02/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 06/09/2017

Thanks Teri! We do our best to keep each customer up to date.

Steve Z. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said this business was able to complete his service request within a day.
Vehicle: Ford Focus
Category: Service
Service Date: 05/16/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/24/2017

Steve, we do our best to get customers back on the road same day! Thanks for giving us a try!

Rick W. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rick said the business was very professional, thorough and informative.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 05/18/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/23/2017

Thanks Rick. We do our best to keep our customers in the loop.

Emily S. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Emily said her vehicle runs fine and they fixed it in a timely manner.
Vehicle: Lincoln MKX
Category: Service
Service Date: 05/17/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/22/2017

Thanks Emily! Glad everything is ok!

Bob C. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly & good service"
like it
Vehicle: Ford Escape
Service Date: 05/15/2017
Review Created: 05/17/2017 03:59 AM
Lee & Leon A. at Integrity Auto Care responded on 05/18/2017

Thanks Bob! We like your patronage!

Wayne B. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Wayne said he is happy with the business' service.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 05/03/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/17/2017

Thanks Wayne! We do our best to keep you happy and satisfied!

Gerry R. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gerry said the business is always good to her.
Vehicle: Cadillac SRX
Category: Service
Service Date: 05/11/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/17/2017

Thanks Gerry! Like to think all of our customers are like family!

Michelle K. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michelle said it was free.
Vehicle: Dodge Journey
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Emma H. on 05/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Emma said this business did not have the work done when they were supposed to, which was inconvenient. She has always been pleased with their work, it was only during this experience that there was an inconvenience.
Vehicle: Chrysler Town
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/12/2017

Emma, I apologize for the inconvenience, but often things take longer than usual. We do our best to get customers out same day, but do run into different issues.

Brandon S. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brandon said this business has always treated him well.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/05/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/12/2017

Thanks Brandon! We do our best to treat everyone like family!

John H. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said he did not have any problems with this business.
Vehicle: Dodge Avenger
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/03/2017

Thanks John! Glad you gave us a try!

Troy T. on 04/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Troy said he was happy with the service. The employees treated him fairly.
Vehicle: Mazda Millenia
Category: Service
Service Date: 04/27/2017
Review Created: 04/29/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/01/2017

Thanks Troy! We do our best tor treat our customers fair!

Marty K. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marty said the service visit was awesome and everything was excellent.
Vehicle: Ford F-150
Category: Service
Service Date: 04/27/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Lee & Leon A. at Integrity Auto Care responded on 05/01/2017

Thanks Marty! Your presence is awesome! Thanks for coming in!

Jay D. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Integrity autocare"
Excellent overall service, inclusive to the technical and human resource services. Mr. Lee and his team at Rockton Integrity auto care are the asset to the company. I have very high regard and recommendation for their esteemed business. I don't have enough words to describe their excellent hospitality and their warm welcome to their office at Rockton. Thanks to the team.
Vehicle: Suzuki Aerio
Service Date: 04/12/2017
Review Created: 04/21/2017 06:27 AM
Lee & Leon A. at Integrity Auto Care responded on 04/21/2017

Thanks Jay! Glad we could help you! Have a good trip back home!

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