I will never do business with Ira Toyota again. I just bought a car from them and it was a complete nightmare. I bought the car all remotely because of covid, first it took two days to get in touch with their finance department, and during that time I was in contact with three different salesmen, one of which told me “at this point you might be better off just getting outside financing.” When my car was finally delivered apparently a rock hit the windshield so I needed to get the windshield replaced. Then, when I went to get an inspection sticker it was rejected because the front tires were so bald (2/16th). When I called the manager his first assumption was that “they might just be trying to sell me new tires” but he eventually agreed to pay for the tires if I bring it to an Ira Toyota. He set up my appointment but when I got there (I drove 1 hour+ away in bad weather) they said they had no record of an appointment for me and that I also wasn’t allowed to wait there because of covid. We eventually got in touch with the manager and they did the service. But I had to waste another Saturday because of this car, for problems that should have been taken care of before they sold it to me. Overall I got the car at a great price but I paid for it with poor customer service and a number of other annoying, time consuming problems.
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