Tom, Chuck and the rest of the team were very helpful. Our 2003 MDX is on the decline, and I took it in to see if the problems I was experiencing it were, as I suspected, transmission-related and likely to be expensive. The team quickly confirmed my suspicions. Tom volunhteerd that, if I wanted to replace the tranmission in this case, they advocated having a third party handle it, and recommended someone to me. He even offered to drive the car over there for me. When I decided not to do so, Chuck reassured me that this was a reasonable decision. For all their effort, they did not charge me anything for the visit. As usual, they more than met my expectations.
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