Very disappointed in the service. Took the service man 1hour to change oil. I told the person in charge to make sure. The service reset the oil button. What he did was screw up my car. When I got home on star had called me about the oil. I took the car back. And had it fixed. My steering wheel was so high I couldn't see the road and something was hanging from the column. My husband fixed that for me. We have been bringing our cars there. For years, not anymore. My car will only. Go to the dealers from now on. What my husband does with his car is his problem. I feel if the guy didn't know what he was doing he should of told someone.
Not Recommended
Rick M., Asst. Manager from James Madison Shell responded on 03/23/2014 03:13 PM
Thank you for your feedback. We are following-up with you today to make sure your comment is fully addressed. We value our customers and want to give everyone a world class experience they come to expect from us.
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