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Jim Burke Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,303 Reviews)
66
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
69
Total ReScores
4.8
ReScore Average
66
Net Promoter Score ®

Business Details

About

Jim Burke Hyundai in Birmingham, AL. Our service center is staffed with trained and experienced technicians who provide quality Hyundai repair and maintenance. Jim Burke Hyundai in Birmingham, AL. Our service center is staffed with trained and experienced technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(205) 324-3371

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1301 5th Ave N Birmingham, AL 35203
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,303 Reviews)

JM
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Jason M.
Hayden, AL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2014
verified customerVerified Customer
Category: Service
Great Service, but
When I bought my Santa Fe I able to get free oil change for as long as I own my car. I had it last serviced about 4k ago and went in last week for an oil change and was hit with it needed to be serviced. When I bought my car I was told it would need a new air filter at 18k and then some minor stuff at 60k. Not a big deal air filter cannot be no more than $50. My service last week was $296. I cannot afford to keep this service up if this is what it takes to have the free oil change for life. My husband had a free oil change for life with Toyota and he got just that free oil change no underlining service agreements. I can do this work on my own for a lot less cost.
I also washed my car the day prior to having it serviced when I got home from the service work I had grease prints on both front doors.
I do have say the gentleman that helped me with my paperwork and the lady that checked me out were very nice.
I just wish I was told about all the maintenance needed to keep the free oil change when I purchased my vehicle.
Recommended
John M., Service Director from Jim Burke Hyundai responded on 03/19/2014 09:11 AM

I want to sincerely apologize for the handprints on your vehicle.  Eddie has attempted to contact you and apologize.  We will be happy to wash and clean your car at your convenience or upon your next visit.  It is sometimes a dirty job performing repairs/maintenance on automobiles & we do sometimes get it on the vehicle.  However, that is no excuse for not cleaning it off when this happens.  Regarding the maintenance on your vehicle, it is your decision to perform these services or not.  Some choose to maintain their vehicles to the highest standards & some choose to do the minimum.  During your last visit, we performed your 5th Free Oil & Filter change & this time Eddie added a free tire rotation & brake inspection.
To remain on the Free Oil Change For Life program, you only need to perform factory required maintenance at our location.  A Santa Fe is a pretty good investment, so taking the best care of it will help you get the most of your vehicle for, hopefully, and extended period of time.  I hope this explanation helps & we look forward to assisting you with all your automotive needs in the future.

John Morris

Service Director

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